CHARLOTTE — Multiple customers reached out to Action 9′s Jason Stoogenke recently, saying they had problems with popular online banking platform Chime. Technically, Chime is not a bank — it is a tech ...

The customer journey has transformed from a marketing industry buzzword to an integral part of many companies’ marketing and customer experience strategies, but there’s still a major consideration ...

Nearly two-thirds (63%) of global procurement executives are diversifying their supplier base in response to recent geopolitical events. This sourcing shakeup is opening up the rare opportunity for ...

As the co-founder of an inbound marketing agency and a speaker on the topic of marketing and sales, one thing I continue to tell people is that everyone is not your customer. It's vitally important to ...

Today's customer journey requires interacting with users across multiple touchpoints. Purpose-built AI can help streamline customer touchpoints and history to help meet CX expectations. NICE offers ...

TAMPA, Fla. (WFLA) — A growing number of customers from Honest Abe Roofing Tampa are calling Better Call Behnken about liens filed on their homes by suppliers who claim the roofing company failed to ...

Gartner defines the new customer engagement hub (CEH) technology as an “architectural framework that ties multiple systems together to optimally engage the customer,” one that allows for personalized, ...

Repetition hurts experience. When customer information doesn’t carry across channels, people end up repeating themselves, which wastes time and increases frustration. Personalization saves time.

With six call centres handling multiple customer touch points – including web forms, live chat, social media and telephone – across Asia, low-cost airline AirAsia could not obtain a single view of its ...

HCLSoftware is a global leader in software innovation, dedicated to powering the Digital+ Economy. We develop, market, sell, and support transformative solutions across business and industry, ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and it is creating that agent. According to Intercom CEO Eoghan McCabe, Intercom ...