Have you ever gone to a fast food restaurant and special ordered a sandwich so that it does not include certain toppings? For example, perhaps you don’t like mustard or onions so you ask for your ...

Taco-bout an irate customer. An unidentified man stormed into a Taco Bell on Long Island with a giant chip on his shoulder after he apparently blew up his microwave by heating up his order with an ...

Marketers should be alarmed by the findings in CCW Digital’s 2023 Annual Consumer Preferences Survey. Of the consumers polled, only 4% feel the customer experience has improved in the past year. And ...

An irate customer who threw a cup of scalding coffee at a McDonald’s employee at a location in Saginaw, Michigan, was so well-known in her community that police received over 100 tips identifying her ...

He almost paid the ultimate price for giving a discount. A Cleveland Burger King employee was held at gunpoint by an irate customer — who didn’t like being given a $3 discount on his meal. Howard ...

Microsoft engineers once employed a clever tactic to appease irate customers demanding to speak with Bill Gates. Operators ...

Dealing with irate customers can be extremely stressful for call centre workers but Japan’s SoftBank Corp thinks it has a solution: artificial intelligence-enabled software that softens the tone of ...

A Florida Dunkin’ Donuts employee was burned after an angry customer threw hot coffee in her face, according to police. The New Port Richey Police Department was called to the incident, which happened ...