Nature is astonishingly diverse. Across the planet’s oceans, forests, grasslands, and cities, living beings interact in ways ...

Maslow’s hierarchy of needs is the kind of “see it everywhere, can’t remember where you learned it” concept that pops up every so often in conversations about psychology, social issues and ...

In 1999 Joseph Pine II wrote the book, The Experience Economy, which explained the transfer from customer service to customer experience. Since then practically most enterprises have embraced what is ...

Despite their impressive ability to process an immense amount of data, machines struggle to understand basic human situations. For example, while people naturally adapt to changing environments like ...

In the quest for knowledge, science often prides itself on objectivity and empirical evidence. It is often contrasted with lived experience, which is defined as innately subjective and clearly in ...

At my current company, C1, we talk a lot about elevating connected human experiences, and for me, developing and using technology is all about creating better human experiences. But what do we mean by ...

Companies are struggling to provide a great customer experience because they're not focusing on what I call the total human experience. Between employees quiet quitting, customers frustrated by delays ...

Ironically, our present AI age has shone a bright spotlight on the immense value of human creativity as breakthroughs in technology threaten to undermine it. As tech giants rush to build newer AI ...