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Major UK Bank to Discontinue Paper Statements for 1.9 Million Customers Starting September 1

First direct, a major UK bank, is facing significant criticism following its announcement regarding a transition to digital-only bank statements. Effective from September 1, 1.9 million account ...
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Lily Allen, The Darkness and Dermot Kennedy announced for Leeds first direct bank arena performances in 2026

A plethora of major names have been announced for the first direct bank arena in Leeds for 2026. Global star Lily Allen, rockers The Darkness and Irish singer songwriter Dermot Kennedy have been ...
Insider

‘I have a responsibility to make sure the service is seamless’ - Lucinda Scott of first direct on differentiating through rewards

Lucinda Scott, customer service director at first direct, tells Fiona Haran about the factors behind the bank’s position as the UK’s number one customer service brand. Earlier this year, ...