Google Cloud on Wednesday announced a series of updates to Dialogflow, the development platform for building chatbots and interactive voice responses (IVR). Dialogflow is the core technology behind ...

In September, Google announced the beta launch of Dialogflow CX, the newest version of the company’s suite for building conversational experiences. As of today, Dialogflow CX, which is now used by ...

Although Google hasn’t announced when Contact Center AI will become generally available, I fully expect certain parts of CCAI to be GA by the end of the year. At that time, the floodgates will open as ...

Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers. Part ...

Many developers when creating applications today also have to target the smart speakers platform and other similar devices. Google’s solution for creating conversational Actions is called Dialogflow ...

Google is looking to make it easier to build chatbots for Hangouts Chat, thanks to an integration with its Dialogflow conversational AI platform. Google launched Hangouts Chat early last year, a ...