Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...

Oh, the lengths some people will go to get better customer service — such as recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from ...

Customer service is the backbone of any business. Personal interaction influences customer loyalty. To enhance service quality, call recording is a simple yet powerful tool. By analyzing interactions, ...

VitalPBX enhances customer support with advanced call recording, offering quality assurance, training, dispute resolution, compliance, and customer insights. VitalPBX's enhanced call recording ...

It’s becoming inevitable that voice over Internet Protocol (VoIP) will soon be deployed everywhere, from offices and homes to carriers’ backbones. The move from traditional circuit-switched to package ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE CXone (Nasdaq: NICE) today announced its largest increase in customer satisfaction as its digital-first cloud contact center platform, CXone, experiences ...