Tipping at sit-down restaurants has been an American tradition since the late 19th century. But in the modern era, tipping expectations have been less clear-cut at coffee shops, fast food places and ...

Restaurant operators are finding new ways to move forward in an industry already running on slim margins. Watching owner Brooks Headley pour olive oil in the kitchen of Superiority Burger in New York, ...

It's Wednesday night and your family is going out for a casual dinner. At the restaurant, you find yourself waiting in line to order food from the kid at the counter. The line snakes around the ...

Diners get a lot of benefits from the new breed of counter-service restaurants popping up all over. Service is quick. Food is relatively cheap. You’re not expected to tip. Or are you? Eateries where ...

Steak ‘n Shake, whose sales have been sinking the past few years, plans to reopen temporarily closed locations as counter service restaurants to save on labor costs. The service model pivot and a new ...

Not so long ago, counter service was reserved for cafes and bars and coffee shops, places where you would order your drink or sandwich and then take a seat at whatever table you liked. At more ...

You walk up to the counter and order a burger and fries, swipe your card to pay for it and what’s this? The cashier swivels the screen around with suggested options for tipping. 15%? 20%? What’s the ...

Steve Ells revolutionized fast casual. He’s at it again with roast beef and robotics. Steve Ells launches Counter Service, blending hands-on cooking with behind-the-scenes data-driven technology.

As St. Paul heads down the path of passing a $15 minimum wage, it’s likely that restaurants, especially new ones, are going to look hard at the counter-service model. It requires fewer employees, ...

Although brunch is still king in AM Portland, some mornings call for a more independent—and affordable—breakfast experience. These are the spots to grab a hot breakfast sandwich with a real fried egg ...